At Central Boys, we prioritize customer satisfaction by offering a smooth and transparent return and refund process. Below are the detailed terms for returning or exchanging items.
1. Conditions for Returns
To be eligible for a return, the product must meet the following conditions:
- The product must be unused, unworn, and unwashed.
- All original tags, labels, and packaging must be intact.
- The return request must be initiated within 7 days of receiving the order.
- Products must be free of stains, odor, damage, or any sign of usage.
Example of Eligible Items:
- Clothing with original packaging and no wear or damage.
Example of Ineligible Items:
- Items showing visible signs of wear.
- Products missing original tags or packaging.
2. Non-Returnable Items
The following items are not eligible for return under any circumstances:
- Products purchased during a sale, discount, or promotional offer.
- Accessories, innerwear, and other hygiene-sensitive products.
- Products damaged due to improper handling by the customer.
3. How to Initiate a Return
Follow these steps to initiate a return request:
- Contact Us: Reach out to our Customer Support team via:
- Email: [email protected].
- Include your Order ID, the name of the product, and the reason for the return.
- Return Approval: Once we verify your request, you will receive approval and the return shipping address.
- Shipping the Product:
- Pack the product securely in its original packaging.
- Ship it to the address provided by our team.
- Customers must bear the return shipping costs unless the item received is defective or incorrect.
- Product Inspection:
- Once we receive the product, our team will inspect it within 3-5 business days to ensure it meets the return conditions.
- Confirmation and Refund:
- If the product passes inspection, we will notify you of the approval via email/phone.
4. Refund Method
- As Central Boys operates on a Cash on Delivery (COD) basis, we do not issue electric refunds.
- Refunds are provided in the form of cash.
- Refund processing time: 7-10 business days after the product is approved.
5. Exchanges
If you wish to exchange a product for a different size or design:
- Follow the return process outlined above.
- Specify the replacement product during your return request.
- Exchanges are subject to product availability. If the requested product is unavailable, you will receive a store credit for the order value.
6. Damaged or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us immediately within 48 hours of delivery:
- Send clear images of the product showing the issue.
- Our team will review your complaint and arrange a return or replacement at no extra cost.